Your approved quote or order confirms the deliverables, delivery method, and schedule. Provide complete artwork, specifications, and contact details so we can prepare the work correctly.
Digital files
Completed digitizing, vector, and design files are provided through the secure download area of your account or the delivery method agreed in your order. We send a service notification when files become available. Keep your own backup of the completed files.
If you requested a quote as a guest, use the same email address when creating an account so your work can be associated with it. Contact us if an order or download is missing.
Turnaround and approvals
The schedule depends on the service and on receiving the artwork, specifications, approval, and any required payment. Rush work must be confirmed. A delay in approval, a changed brief, or missing information can change the completion date; contact us if you have a fixed deadline.
Physical products and shipping
Custom patches and apparel ship to the address confirmed for the order. Review the address, quantities, sizes, and approved proof before production. Shipping charges and the estimated delivery time are confirmed with the order.
Carrier transit times are estimates. If a shipment is delayed or appears lost, contact us with the order and tracking references so we can help investigate. Any applicable customs arrangements or additional delivery requirements should be confirmed before ordering.
Check the delivery
Check digital files against the approved format and specification before a full production run. Test embroidery files on suitable material with the intended machine settings. If something does not match, send the file name, a description, and any useful photos through your account or our contact form.
For physical orders, check for damage, defects, and missing items when the package arrives and keep the packaging while we investigate. Corrections, replacements, and refunds are handled under our Refund Policy and applicable law.