Spider Digitizing uses personal information to respond to requests, run customer accounts, complete orders, and protect this website. This policy explains the information involved and how to contact us about it.
Information you provide
- Contact and account details: your name, email, phone number, company information, addresses, and account preferences.
- Project information: artwork, design instructions, sizes, quantities, quote requests, order messages, and support inquiries.
- Commercial records: approved quotes, invoices, order history, payment references, and delivery records.
Provide only information needed for your project. Please do not include card numbers, passwords, or unrelated sensitive information in messages or artwork files. Account passwords are stored as hashes rather than readable passwords.
Information collected when you use the site
Our systems record information needed for operation and security, such as IP addresses, browser details, request times, sign-in activity, and errors. The help assistant records selected questions, the page and referrer, and a session reference so we can understand which information visitors need.
How we use information
- Reviewing artwork, preparing quotes, producing work, and arranging delivery.
- Managing accounts, payments, revisions, and customer support.
- Sending service messages such as verification codes, order updates, invoices, and password resets.
- Preventing fraud and abuse, investigating errors, and improving the website.
- Meeting recordkeeping obligations and resolving disputes.
Where applicable law requires a legal basis, these uses are based on fulfilling or preparing a contract, legitimate interests in operating and protecting the service, legal obligations, or your consent where required.
Artwork and who can access it
Artwork is treated as private project material. Access is limited to authorized staff and providers who need it to produce, deliver, or support your work. We do not sell customer artwork or publish it as portfolio work without permission.
Providers involved in hosting, email delivery, payments, security, and shipping may process the information needed for those services. We may also disclose information where legally required, to protect rights or safety, or to resolve a dispute. We do not sell personal information.
Cookies, browser storage, and reCAPTCHA
The site uses a session cookie to keep account, form, and cart activity connected as you move between pages. The help assistant uses browser storage to remember its state and whether its introduction has been shown. Disabling cookies or clearing browser storage may interrupt these features.
Forms protected by Google reCAPTCHA send technical information to Google to help distinguish people from automated abuse. Google may use cookies or similar technology for that check. Google's Privacy Policy and Terms of Service apply to reCAPTCHA. A disclosure appears beside protected forms.
Payments and external services
Online checkout, where offered, takes place with the payment provider shown at checkout, such as Whop. That provider processes payment details under its own terms and privacy policy. We receive the payment status and references needed to manage your invoice; we do not store full card numbers.
If you follow an external link or contact us through a service such as WhatsApp, that service processes information under its own policies. Some providers may process information in countries other than your own.
Retention and protection
We keep information for as long as needed to provide the service, support completed work, maintain required commercial records, and address security or legal matters. The appropriate period depends on the type of record and the reason it is held. Backups may retain earlier copies for a limited recovery period.
We use access controls and other technical and organizational measures to protect information. No online service can guarantee absolute security. Contact us promptly if you think your account or project information has been exposed.
Your choices and privacy requests
You can update available profile details in your account and contact us to request access, correction, or deletion of your information. Depending on the law that applies to you, you may also have rights to object, restrict processing, receive a copy of data, or withdraw consent. We may need to verify your identity before acting on a request.
Some information may need to be retained for legal obligations or an unresolved order or dispute. We will explain any applicable limitation. You may also contact the relevant data protection authority where that right applies.
Updates and contact
We may update this policy as the service or legal requirements change. The latest update is shown on this page. For a privacy request, use the contact details below and describe the information or account involved; never include your password.