These terms apply to the Spider Digitizing website, customer accounts, and services. Your approved quote or order sets the scope, price, deliverables, and timing for your particular project. Please read it together with these terms before approving work.
Quotes and order approval
You can request a quote without creating an account. A quote request does not place a paid order. We review the artwork and specifications and confirm the price and scope before production. Any validity period, deposit, rush charge, shipping charge, or other condition will be stated in the offer.
Work begins after the required approval and payment arrangements are complete. Changes to an approved brief may affect the price or delivery date; we will confirm those changes with you before proceeding.
Your artwork and specifications
You must own, or have permission to reproduce, the artwork, logos, names, and other material you send. You authorize us to use those materials only as needed to review the request and carry out your order. We may decline work that infringes another person's rights or is unlawful.
Please check the finished size, spelling, placement, colors, fabric, quantities, file formats, and delivery details in the quote and any proof. Tell us about your machine requirements and deadline. A change to the artwork, size, or material after approval may require a new quote.
Pricing and payment
Website prices are in US dollars unless another currency is stated. Starting prices and estimates are guides; your approved quote or checkout shows the amount payable and any applicable additional charges. Keep the quote, invoice, and payment reference for your records.
Where online payment is available, checkout is handled by the payment provider identified on the payment page. Do not send card details through our contact form, artwork uploads, or order messages.
Delivery and turnaround
Turnaround depends on the service, complete artwork and instructions, approval, and the payment arrangements stated in your order. A rush request is subject to confirmation. The agreed order schedule takes precedence over general website estimates.
Digital files are provided through the delivery method stated in your order. Physical products require a confirmed shipping address and a separate delivery estimate. Keep your own copy of completed files. Our Delivery Policy explains what to check when your work arrives.
Revisions and cancellations
Corrections needed to meet the approved specification are included. New artwork, a new size or placement, or a changed brief may be separately chargeable; we will confirm this before doing the additional work.
Contact us promptly if you need to cancel or if something is wrong with the delivery. Eligibility for a refund or another remedy depends on the work completed, the approved order, and applicable law. Please see our Refund Policy for how to request help.
Ownership and confidentiality
You retain your rights in the materials you provide. The files, source formats, and usage rights supplied as part of the service are those agreed in your quote. Any third-party materials remain subject to their own licenses.
We treat customer artwork as confidential project material. We do not sell it or use it in our public portfolio without permission. Staff and service providers may access it as needed to fulfill and support your order, as described in our Privacy Policy.
Accounts and acceptable use
Provide accurate contact details, keep your sign-in credentials private, and tell us if you suspect unauthorized access. Do not use the website to upload harmful files, access another customer's information, interfere with the service, or submit material you have no right to use. We may restrict access where needed to investigate abuse or protect customers.
Resolving problems and your rights
Contact us with the order reference and a description of the problem so we can investigate and agree on the next step. Nothing in these terms excludes rights or remedies that cannot be excluded under the law that applies to you.
Updates and contact
The date on this page identifies the latest update. Changes apply going forward; an existing order remains subject to its agreed terms unless we agree otherwise with you or the law requires a change. For questions, use the contact details below.